Terms of Service

Service agreement

By scheduling service with Maid Brigade, you agree to these terms. We reserve the right to update them; material changes will be communicated to active customers.

Scheduling and cancellation

We require 48 hours' notice to cancel or reschedule a visit without charge. Cancellations within 24 hours of a scheduled visit may incur a fee equal to 50% of the scheduled service charge. Same-day cancellations or lockouts may incur the full service charge.

Pricing

Quotes are based on information you provide. If conditions on-site differ substantially, we'll contact you before proceeding. Rates are subject to periodic adjustment with at least 30 days' notice for recurring customers.

Access

You are responsible for providing access (keys, codes, or arranged meeting times). Lockouts that prevent service may incur a trip charge.

Damage and liability

Our teams are trained, insured, and bonded. Report any damage concern within one business day of service. We'll investigate promptly and make it right where we're responsible. We're not liable for pre-existing damage or for items not properly secured.

Satisfaction guarantee

If something isn't right, notify us within one business day. We'll return and re-clean the area at no charge.

Non-solicitation

By agreeing to these terms, you agree not to directly hire or engage our team members outside of Maid Brigade for a period of 12 months after the last service, except by written agreement with our office.

Payment

Payment is due the day of service. We accept credit cards and e-checks. Declined or late payments may result in suspended service.

Disputes

We prefer to resolve concerns directly. If a dispute cannot be resolved, it will be governed by Maryland law and handled in the courts of Montgomery or Frederick County.

Contact

Questions? Email office@maidbrigademd.com.