Privacy Policy

What we collect

When you request a quote, schedule a service, or contact us, we collect the information you provide: name, email, phone, address, and any notes about your home or preferences. We also collect standard website usage data via cookies and similar technologies (see "Analytics & cookies" below).

How we use your information

• To respond to quote requests and schedule service
• To communicate about upcoming or recent cleanings
• To process payments securely through our payment processor
• To improve our website and services

Text messages (SMS)

If you opt in on our quote or contact forms, we may send appointment-related text messages (quote follow-up, scheduling confirmations, reminders) to the phone number you provide. Message frequency varies and message & data rates may apply. You can opt out at any time by replying STOP, or get assistance by replying HELP. Consent to receive texts is not a condition of purchase. We do not share your SMS opt-in or phone number with third parties or affiliates for their marketing purposes.

Analytics & cookies

We use website analytics (such as Google Analytics) to understand how visitors use our site — pages visited, approximate location, device type, and how you found us. Analytics tools set cookies and may collect your IP address and browsing behavior on this site. We use this data in aggregate to improve the site; we do not use it to identify you personally. You can disable cookies in your browser settings, use Google's Analytics opt-out browser add-on, or enable "Do Not Track" — parts of the site may not function as expected with cookies disabled.

How we share your information

We do not sell your information. We share limited information only with service providers who help us operate (payment processor, scheduling software, email/SMS delivery, website analytics) and when required by law. These providers may only use your information to provide services to us.

Data retention

We keep customer records for as long as needed to provide service and meet legal and accounting requirements. You may request deletion at any time (see below).

Your rights

You may request a copy of your data, request correction, or request deletion by contacting us at office@maidbrigademd.com. We'll respond within 30 days.

Contact

Questions about this policy? Email office@maidbrigademd.com or call the office that serves your county: Rockville / Montgomery County 301-424-6243, Frederick County 301-698-9204.